---
title: "Your trial and subscription"
description: "See how long your trial has left, subscribe when it ends, and know what the renewal and ended-subscription messages mean."
canonical_url: "https://marxx.ai/help/trial-and-subscription"
---

# Your trial and subscription

See how long your trial has left, subscribe when it ends, and know what the renewal and ended-subscription messages mean.

Your plan, trial and renewal date all live in **Settings**, then **Plan & usage**. Under **Current plan** you will see the plan name, a status and a date.

| Status | Date shown |
| --- | --- |
| **Trial** | "Trial ends on" the date |
| **Active** | "Renews on" the date |
| **Payment pending**, **Paused** or **Payment failed** | The billing state of your subscription |
| **Canceled** | "Access ends on" the date. You keep access until then |
| **Ended** | "Ended on" the date |

![Plan & usage with the Current plan card showing Free trial, a Trial badge and the date the trial ends](/media/help/trial-and-subscription-02-current-plan.webp)

## Watch your trial

While you are on a trial, a chip at the bottom of the sidebar counts down, for example **Trial - 5 days left**. It turns amber for the last three days. Select it to open Plan & usage. Paid and partner-invoiced accounts don't see it.

![The sidebar with the Trial - 5 days left chip highlighted above Settings](/media/help/trial-and-subscription-01-trial-chip.webp)

## Subscribe before the trial ends

You don't have to wait for the trial to end.

1. Go to **Settings**, then **Plan & usage**.
2. Find **Compare plans** and choose a plan.
3. Select **Subscribe**.

   ![The Compare plans section on Plan & usage with the Subscribe button on the Growth plan highlighted](/media/help/trial-and-subscription-03-compare-plans.webp)

Checkout opens in a new tab. Back in Marxx you will see "Waiting for payment..." (or "Waiting for your payment to confirm..." on Plan & usage) while we check. When the payment clears, a message says "Subscription activated" and your plan updates.

If your browser blocks the new tab, Marxx takes you to checkout in the same tab instead. After paying you may land on a **Payment successful** page that says your subscription is active, and Marxx then sends you on into the app.

If the wait runs past five minutes you will see "Still waiting for your payment to confirm. If you completed checkout, this will update shortly. Otherwise, try again." Reload Plan & usage after a minute. If you paid and your plan still hasn't changed, email apurv@marxx.ai or [book a call](https://calendly.com/mohit-marx/30min).

## When your trial ends

A full-screen message titled **Your trial has ended** covers the app until you act. You can:

- Choose a plan and select **Subscribe**. This is the same checkout as above.
- Select **Talk to us**, which opens a calendar to book a call. If no plans are listed for your account you will see **Book a Call - Get Full Access** instead.
- Select **Log out**.

![The Your trial has ended window listing plans, with the Subscribe button highlighted](/media/help/trial-and-subscription-04-trial-ended.webp)

On Plan & usage, the status then reads **Ended**.

## When a subscription ends

If your paid period ends, because it was canceled, halted or completed, you see **Your subscription has ended**: "Your plan's billing period is over. Subscribe again to pick up right where you left off." It works the same way: **Subscribe**, **Talk to us** (or **Book a Call - Renew Access** if no plans are listed), or **Log out**.

![The Your subscription has ended window listing plans, with the Subscribe button highlighted](/media/help/trial-and-subscription-05-subscription-ended.webp)

## Renewal reminder

In the last seven days before a charge, a banner across the top reads "Your subscription renews in 5 days". On the last day it counts down in hours, minutes and seconds. **Book a call** on the banner opens a calendar to book time with us.

![The banner across the top of the app reading Your subscription renews in 5 days, with a Book a call button](/media/help/trial-and-subscription-06-renewal-banner.webp)

## Change your plan

Once you have a subscription, **Compare plans** no longer appears. Changes go through us:

1. Open **Settings**, then **Plan & usage**.
2. Select **Contact sales** under **Current plan**, or [book a call](https://calendly.com/mohit-marx/30min).

If your plan is billed through a partner, Plan & usage may not list plans to buy either. **Contact sales** is the route there too.

## Credits are separate

Adding credits doesn't change your plan, and credits don't expire. See [Credits and plan limits](/help/credits-and-limits).